Q: When will my order ship?
A: Most orders are shipped within 1-2 business days. Once the order ships, you will receive a tracking number to the email address you used to place the order. We ship all orders UPS ground.
Q: Can you ship my order the same day?
A: Sometimes. If you are placing your order before 1:00pm EST and you require same day shipping, please call 877-381-2673. We will confirm the order is in stock and that it can go the same day. If you are placing your order after 1:00pm EST you are still welcome to call but we may not be able to guarantee same day shipping.
Q: Can you ship my order using expedited freight?
A: Yes. Please call with any expedited freight orders. Do not place the order online. The web store cannot calculate expedited freight and we like to personally handle all expedited orders. Call 877-381-2673
Q: Can I use my own shipping account?
A: Yes. We have the ability to ship UPS or Fed Ex and bill your account. Please call to place your order when you need to use your own shipping account.
Q: Where do you Ship from?
A: All shipping is FOB California. All items will ship from our California warehouses.
Q: Is there an order minimum?
A: Yes. We have a $25 order minimum. You can mix an match any products to meet the minimum but your order must be $25 or more before shipping charges or your sale will not process.
Q: Do you ship to Alaska, or Hawaii, or Puerto Rico...
A: Yes. We can ship anywhere UPS, Fed Ex, and USPS Priority Mail will deliver to. This web store cannot calculate any shipping beyond the lower 48 United States. If your order returned a $0 amount for shipping, it's because the store cannot calculate your shipping. Please call 877-381-2673 for a shipping estimate.
Q: Can I use a Purchase Order to order?
A: Yes. We can accept your purchase order but we do not extend credit terms. Our customers who need to use Purchase Orders are welcome to fax their PO to 877-857-6347 or email it to email@example.com. We will create an invoice with your product costs and shipping charges and forward that to you. You will need to send a check as prepayment for your order. Once we receive the check, we are able to ship the order. Mailing instructions will be on our invoice to you.
Q: My item was damaged in shipping. What should I do?
A: The most important thing you have to do is contact us within 10 days of delivery to report the damage 877-381-2673. After you call the office, you will be asked to take a quick photo of the damage with your phone or any camera and send the photos to firstname.lastname@example.org. If the outside of your cardboard shipping box was noticeably damaged please let us know. Once you call and send photos, we will file the damage claim with UPS and get replacements sent right out to you at no cost to you. If you do not report damage within 10 days of delivery, UPS may not accept our claim. If UPS does not accept the damage claim, you may have to pay replacements costs on your items.
Q: Can you expedite my replacements if my displays were damaged during shipping?
A: UPS and Fed Ex will replace your displays at no cost to you if they were damaged during shipping. You must claim the damage within 10 days of receipt. UPS and Fed Ex will send the replacements using the same shipping method on your original order. If you did not use expedite shipping on the original order, UPS or Fed Ex will not expedite the shipping on replacements. Please keep this in mind if you are ordering for an event.
Q: Can I return my displays?
A: You may return your displays if you request the return within 10 days of delivery. Call 877-381-2673 before you return the items to get an RMA (Return Merchandise Authorization) number. When we send you the number, you will also receive return instructions. The displays must be unused and in their original packaging. The displays must not be damaged. The customer pays the shipping back to our warehouse and a 15% restocking fee.
Q: Why do you charge a restocking fee?
A: We charge a 15% restocking fee to cover the costs associated with your return. Please note, if your items are damaged in shipping or if their is any error or defect in your order, your items are replaced at no charge to you. When you return your items, we cannot use any of the packaging material again so part of the fee covers the packing materials. We also have to check the items back into inventory. The order must be refunded and there is a processing charge through merchant companies to process refunds. Credits are issued and new paperwork is generated so there is some accounting labor. Many companies charge 20% - 25% for a restocking fee. We found that 15% covers our expenses and we hope to continuously improve on our processes to keep any fees as low as possible for our customers.
Q: Can I exchange my displays?
A: In most cases yes. Custom displays cannot be returned or exchanged. Standard displays may be exchanged as long as you request the exchange within 10 days of delivery of the original displays. You will be asked to place and pay for your new order. Once we have a confirmation number for the new order, we will issue an RMA for the displays you want to return. You will be responsible for the shipping back to our warehouse but the 15% restocking fee is waived when doing an exchange.
Q: Can you customize a display?
A: Yes! This is what we specialize in. Brochure holders, sign holders, ballot boxes, counter displays..whatever you need- just ask. We are happy to make any display, in any quantity, to whatever specifications you need.
Q: Can I add imprinting to my display?
A: Yes! We offer in-house screen printing and design services. We also offer digital printing and full color process printing on your displays.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Do you offer volume discounts?
A: Yes! We love volume! We price breaks built into the website up to 1000 pieces. If you are ordering more than 1000 displays, Call 1-877-381-2673 or email email@example.com (mailto:firstname.lastname@example.org)
Q: Can you drop ship for me?
A: Yes! We are happy to do a blind drop ship for your company. Our drop ship fee is $6.00 per address. Please contact us when you place your order to confirm the drop shipping instructions.
Q: Do you offer fulfillment services?
A: Yes! We are happy to add literature, stickers, labels, or whatever is needed to your display. Please call our office 1-877-381-2673 to have fulfillment added to your display quote.
Q: Do you have a Wholesale/Reseller/Distributor program?
A: Absolutely! We are always looking for motivated resellers. Please call 877-381-2673 and we will get you all the information you need for our reseller program.